1. Who is the contract between?

In these Terms and conditions "the Company" means Regen SW and "the Client" means the person, firm, company or organisation placing the order. Persons completed the booking form shall be deemed to have authority so to do from the person, firm, company or organisation on whose behalf they are acting or purporting to act.

Orders placed with the Company shall constitute a contract when the Client either signs the Order, confirms their acceptance by email or books or reserves a place directly through our on-line facilities.

2. Payment terms

The Company will Issue an invoice for all registration bookings. Payment Terms are immediately.
3. Credit checks

The Client gives consent to The Company to carry out a credit search on the partners and directors of the organisation now or at a future date. The credit search will be recorded by the agency and may be disclosed to subsequent enquirers.

4. Confirmation

The Client order acts as confirmation and delegate ticket. The company will issue a delegate badge upon the Client checking in at the delegate registration desk on the morning of the event.

5. Alterations to your booking

Once a delegate has been registered, the booking is strictly for the person named on the registration form. If a delegate / organisation (the Client) wishes to make any changes to the booking (i.e. change of delegate name), all requests should be put in writing and forwarded to the Events Manager at the Company's office at least 24 hours in advance of the event. Failure to do so will result in invoices being issued for both delegates.

Should a different person attend the event to that named on the delegate booking form, without prior agreement with the Company, then the Company will treat this as an additional delegate and will invoice accordingly. To avoid this, please adhere to the Company's cancellation policy.

6. Cancellations

The Client shall have the right to cancel the order within 7 days of the date hereon. However, the Client has no right to cancel if the order is placed within 28 days of the event. Notice must be given in writing by the Client using email. Other than aforesaid the Order is binding on the Client and payment is due in full.

7. Refunds

Save for where the Event is cancelled by the Company, the Company shall only provide full refunds in respect of tickets where the Company receives written notice of cancellation as outlined in this clause.

Where the company receives a written request for cancellation more than 30 days before the event date a cancellation fee of 30% of the invoice value will be applicable.

- Where the Company receives a written request for cancellation less than 30 days before the event date a cancellation fee of 100% of the invoice value will be applicable.
- Any payment due shall be made In full without set off or counterclaim and must be settled within 14 days.
- Disputes must be raised within 10 working days from the date of the invoice. Details of a dispute must be given in writing, (letters, fax and emails are acceptable forms of notification). Physical proof of delivery may be requested.
- The Client is liable for all collection and litigation costs and fees should the Company instruct a third party or undertake litigation to collect non payment of the invoice.
8. Cancellation by Regen SW

The Company reserves the right to vary or cancel an event where the occasion necessitates. Delegate tickets may be transferred to another date or event, but only at the discretion of the Company.

9. Termination of agreement

The Company may terminate this agreement at any time on giving reasonable written notice to the client (Using the contact details provided in the Order) If:

- The Client is in material breach of any term of this Agreement.
- The Client makes an agreement with its creditors, cannot pay its debts as they fall due, is declared insolvent, or has an administrator or receiver appointed.
- Force Majeure - The Company is relieved of all its obligations if any act is outside the Company's control which means the Company is unable to hold the Event such as: acts of god, pandemic, severe weather, danger of war, fire or severe disturbances affecting the organisation, venue or its suppliers.
- The Company reserves the right to alter the conference date and venue if necessary and where possible will take all steps necessary to inform the Client with reasonable notice.
10. Dietary requirements

Where applicable, refreshments throughout the day are provided during specified breaks only. It is the delegates' responsibility to inform the Events Manager of any special dietary requirements no later than 7 days before the start of the event they are attending. Where delegates do not inform the Company of any special requirements, the Company cannot be held responsible.

11. Other client needs

The Company endeavours to cater for all delegates, however should a delegate have any special needs, i.e. wheel chair access, delegates should contact the Company with full details no later than 2 weeks before the start of the event they are attending. 

12. Information for delegates and joining instructions

Delegates packs and badges where relevant are distributed at delegate registration.

The Company will forward venue details (address, maps, car parking instructions and travel directions) no later than one week before the event the Client is attending takes place.

13. Security and safety

The company reserves the right to refuse admission and to remove persons from the premises for any reason where necessary. The Company may also have to conduct security searches to ensure the safety of persons at the event.

In the interests of public safety, the Company reserves the right to request the Client to leave the venue at any time for safety reasons or immediately after the Event. No admission or readmission is permitted after the end of the Event.

14. Photograph

Save for where the Company's prior written consent has been obtained, the use of photographic equipment is not allowed. All other recording and any transmission is prohibited including, (without limitation) recording of any data, information or results of or relating to the Event and any participant. As a condition of entry to the Event you assign (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the Event to the Company.

15. Liability

The Company is not responsible for any loss, injury or damage, howsoever caused, to the bearer except where any loss, injury or damage is caused by the negligence of the Company, its employees or agents.

16. Trading

No unauthorised trading is permitted within the venue.

 17. Data Protection

Information you supply to the Company may be used for publication (where you provide details for inclusion in our directories, catalogues or delegate lists and on our websites) and also to provide you with information about our products or services in the form of direct marketing activity by phone, fax or post. Information will not be made available to 3rd parties on a list lease or list rental basis for the purpose of direct marketing. If at any time you no longer wish to receive anything from the Company or to have your data made available to carefully selected 3rd parties please email: [email protected].

18. General regulations

If for any reason part of these terms and conditions are unenforceable, the validity of the remaining terms and conditions shall not be affected.

Contracts between the Client and the Company shall be governed by English Law and the Client and the Company submits to the exclusive jurisdiction of the English courts.

19. Enquiries

In the first instance all enquiries should be directed to our Events Manager at [email protected].